TERMS OF DELIVERY
Goods purchased at the online store Bruna Bongani are sent by MRW.
Orders are prepared once payment has been confirmed and within the following hours: Monday to Friday Orders made outside these hours are processed the next working day. Note: does not deliver on weekends or holidays, so no shipments will be made then.
The cost of each shipment will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. The applicable rates are:
Once the order is placed, we will send you an email with the order confirmation.
ORDER PROCESSING TIMES
You will receive a confirmation email within the 24 hours of placing your order. If you do not receive it, contact us as soon as possible. All orders will be shipped via MRW.
Orders placed on Friday after 1:30pm CET, Saturday or Sunday will be shipped on Monday (includes Express Saver).
ORDER TRACKING INFORMATION
Once an order has shipped, MRW will send you an e-mail with the tracking link information. You can click on the link, which will take you to the shipping carrier’s website to track the progress of your shipment. It may take 24 hours for your tracking number to be activated on the carrier’s site.
Bruna Bongani has the right to cancel any irregular order, reimbursing the money.
Bruna Bongani is not responsible for any delays or issues once the order has left our warehouse. Once the order is in transit, we will gladly work with the shipping company to assist with any issues.
Please ensure that an accurate and complete shipping address is entered, as we are unable to ship orders to PO boxes. If you have placed your order with an incorrect address, please contact us as soon as possible here. We will make every attempt to process the address adjustment on our end, however once the order has been dispatched from our warehouse, we will be unable to change the address at this time. Bruna Bongani is not responsible for incorrect addresses, delivery delays or if MRW Access Point closes temporarily for vacation, etc
INTERNATIONAL TAXES AND DUTIES
Bruna Bongani is not responsible for any import charges, duties or taxes for international sales which may occur upon delivery. Packages may be delayed due to customs or other external reasons for which Bruna Bongani is not responsible.